driving towards an eco friendly future
It's Arrived...
The Worldwide Exclusive GM Licensed MEV HUMMER HX™ & HX-T™Supporting Image

Frequently Asked Questions

General Information

  • What does My Electric Vehicle do?

    MEV manufactures a wide range of custom electric vehicles that are used to make moving people, equipment and materials more efficient, more cost effective, more marketable and often simply more fun. MEV is best known for its custom Golf Cars and Low Speed Vehicles (LSV’s), we are also beginning to offer a range of electric vehicles for commercial and industrial purposes.

  • WHERE is MEV located?

    The Corporate Headquarters are in London, England.

  • Who can I contact about MEV products?

    Contact your local authorized Dealer as they are your best resource for any product information, pricing and availability, if there isn’t currently a dealer in your area the MEV directly here. The MEV website is also an excellent resource for the latest information and details on all new MEV products. Check back often for updates and details on new products, you can also join our mailing list.

  • Does MEV sponsor charities?

    MEV tries it’s best to support charities, usually by the lending a vehicle for events. All requests for event support must be sent to info@myelectricvehicle.org. We cannot cater for every situation but will try our best.

  • Where can I ask about advertising or promotional programs that might be going on?

    Please contact your local Dealer to find out about advertising or promotional programs.

  • How can I get a piece of literature on a MEV product?

    PDF versions of our literature are available on our product pages. Click here and fill out the online form to request any hard copies.

  • I have questions about MEV vehicles your website does not answer. What should I do?

    Contact your nearest MEV Dealer for more information about MEV vehicles.

  • How can I submit a question to MEV?

    You can either contact your local Dealer or MEV directly here.

Back to top

MEV Career Information

  • How do I find out about employment at MEV?

    You can email info@myelectricvehicle.org and we will inform you if we have any positions available; if not we will ensure your CV is kept for future reference.

Back to top

Locating a Dealer or Specific Information

  • How do I contact the closest authorized MEV dealer?

    See the Dealer page. If you do not have a local dealer then please contact MEV directly here.

  • Are all MEV dealers also authorized service dealers?

    All MEV dealers that sell our consumer are authorized service Dealers. To find your closest service Dealer see the Dealer page.

  • How do I find an international MEV distributor?

    International MEV dealers and distributors may be found in the Dealer section.

Back to top

Becoming an MEV Dealer

  • How do I become a MEV dealer?

    Information about becoming a MEV Dealer can be found here.

Back to top

MEV Product Help

  • Can the site help me decide which vehicle is best suited for me and my needs?

    Yes, the MEV website contains information about all of the current MEV products. The website contains information including specifications, features, benefits and detailed pictures for you to determine which product would be best suited for you.

  • Can I buy MEV products on-line?

    Not at this moment, please contact your local Dealer or MEV directly here.

  • Where can I get an Owner's Manual?

    Please see your local authorized MEV Dealer or the support section of this website.

  • Do you have manuals in other languages?

    Not at this moment, however, if you’ve purchased an MEV vehicle in a non-English speaking country from an Authorized MEV Dealer then we will have the manual created at your request here.

  • I own an older MEV vehicle that I did not purchase new. How can I find out if there are any recalls or product updates on it?

    Any current recalls are listed under the support section of this website.

  • How can I find pricing for a MEV product?

    Your local MEV Dealer can quote you current pricing for MEV products, if you do not have a local dealer then please contact MEV directly here.

  • How can I find out what financing is available for MEV products?

    Click here to view MEV’s current finance deals and partners.

  • I am having trouble with my MEV vehicle, where can I get help?

    In the event that you are experiencing a problem please contact your MEV Dealer. The dealer will work with you to correct any problems that may arise.

  • I have ordered a new MEV vehicle from my local dealer. When will it arrive?

    Please contact your dealer as we provide them with information regarding confirmed orders. Your MEV dealer can call their Vehicle Order Desk for the latest shipping information.

  • What tires do you recommend other than the factory tyres?

    We only recommend using genuine MEV original equipment factory tires.

  • How do I get a spare key for my vehicle?

    Please contact your local Dealer.

Back to top

MEV Maintenance Help

  • Where can I find maintenance information for my vehicle?

    Your Owner's Manual contains all relevant maintenance information regarding your vehicle. You may obtain an owner's manual by contacting your local authorized MEV Dealer or visiting the support section of this website.

  • Where can I get a service manual?

    See your local authorized MEV Dealer or visit the support section of this website.

  • Where can I get a recall or service bulletin performed?

    Recalls and service bulletins must be performed at an authorized MEV Dealer. If there is not a dealer local to you then you must find a fully qualified local mechanic and pass them the direct information; also give them the MEV contact details for any questions.

  • Why should I perform maintenance on my vehicle?

    Careful periodic maintenance will help keep your vehicle in the safest, most reliable condition. Inspection, adjustment and lubrication of important components are explained in the periodic maintenance schedule found in your owner's manual.

  • When should I perform maintenance on my vehicle?

    Please see the schedules in your Owner's Manual.

  • How should I inspect my vehicle?

    Inspect, clean, lubricate, adjust and replace parts as necessary. When inspection reveals the need for replacement parts use genuine MEV products available from your local MEV Dealer.

  • Who can perform maintenance on my vehicle?

    Although you may perform your own maintenance it is best to have an authorized MEV service centre perform any necessary maintenance required for your vehicle or a local fully qualified mechanic.

  • Am I required to take my MEV vehicle to an authorized MEV dealer for service and maintenance work?

    We recommend you have an authorized MEV dealer service your vehicle. Using a non-authorized dealer may void your warranty.

  • Can I do my own axle oil changes?

    Yes, but we request that you keep written records and copies of receipts showing the oil changes were done. Please see the Owners Manual for advice.

Back to top

Parts and Optional Accessories

  • Can you tell me the availability and pricing information for a specific part?

    Check with your local authorized MEV dealer for pricing and availability of any MEV part. Your dealer will have current up-to-date pricing and availability information. Click here to find your nearest dealer. If you are having problems locating a local Dealer then contact MEV directly here.

  • How do I order Optional Accessories?

    MEV Genuine Accessories are available only from our worldwide network of authorized MEV Dealers and distributors. For options and accessories lists see the relevant model on this website.

  • Can I order parts and/or accessories by telephone?

    Yes, please check with your local dealer first, before contacting MEV here.

  • How can I find installation instructions for the Optional Accessory I've ordered?

    Instructions should be included with the Optional Accessory.

  • How can I find a parts manual for my vehicle?

    You can get a copy of a parts manual by requesting one from MEV directly here.

Back to top

Warranty

  • How long is my factory warranty on my MEV vehicle?

    The length of the warranty depends on the vehicle. Please refer to your Owner's Manual.

  • What is covered under my factory warranty?

    This depends on the vehicle. Contact your dealer or distributor or review the warranty section in the rear of your Owner's Manual.

  • If I make modifications to my vehicle will it still be covered?

    MEV authorized accessories installed by a MEV authorized service dealer are covered.

  • What happens if I sell the vehicle?

    In some cases the warranty is transferable; please check with your local dealer for specifications.

  • How are repairs handled under my factory warranty?

    If you experience problems with your vehicle take it to an authorized MEV Dealer. They will diagnose the problem, repair the vehicle and, if MEV covers it, submit the required paperwork to MEV on your behalf.

  • Does my factory warranty cover transporting the unit to and from the dealership?

    No, it does not; our warranty terms do not include shipping.

  • My MEV vehicle is in need of repair, but the warranty has expired. Will assistance be offered to me?

    An authorized dealer or distributor can assist you with identifying the issue with your vehicle. If needed, they can perform the repair work for you.

  • Is my factory warranty valid at all MEV dealers?

    Yes.

  • Can I go to a non-MEV dealer for warranty work?

    No, only an authorized MEV Dealer or distributor may perform warranty work on your vehicle.

  • How long is the factory warranty on my MEV accessory?

    It depends upon your vehicle. Please refer to the Warranty section of your Owner's Manual or contact your local MEV authorized Dealer.

Back to top

Customer Service

  • How do I contact MEV's Customer Service Department?

    You can contact MEV directly here.

Back to top